Terms of Service

Changes to this TOS document can and may be changed without notice, it is the clients responsibility to know the Terms that they are obliged to upon ordering any product from MyRSK. Therefore, by ordering any product from MyRSK - you are automatically accepting this document.

Billing, Provisioning & Termination

Upon ordering any of MyRSK's services, client has twenty-four hours (24) to pay the generated invoice.

Upon payment of the generated invoice in full, the service will be automatically provisioned and the welcome email will be sent to the client. In case of no available stock at the time, orders are usually delivered within 1-72 hours.

The client is responsible to renew his service, if he wishes to continue, every month by paying the automatically generated invoice.

Failure to pay the invoice on time will lead to service suspension and the invoice will be charged a late fee of $5.00.

If the client still fails to pay the invoice after the 5th day, MyRSK has the right to terminate the service and cancel any invoices previously generated. No backups are kept for suspended/terminated services.

Cancellations & Refunds

If a client requires to cancel his service(s), this is to be done either through a support ticket or through our billing/client area's "request cancellation" link.

Refunds are only processed if a client mistakenly pays an invoice twice, or requests a refund within the first 5 days of service (through our 5 days money back guarantee scheme). (All times are GMT+4, Dubai Local Time).

Control Panel license payments are non-refundable.

Violation of the Terms of Service will waive the refund policy.


MyRSK provides 99% uptime SLA in any given month in any of our locations.

Clients can request account credit in case of any downtime suffered in any given month. To request the credit, you are required to open a ticket and show proof of downtime. Requesting of credit has to be done within a maximum of a week's period of time, anything greater than a week will not be eligible for account credit.

DDoS, Scheduled Maintenance, and Urgent Maintenance are not covered under our uptime SLA, that is because these factors are out of our hands.


MyRSK does not backup any client related content or data.

Client's are provided with an offsite FTP account which they can use to store content off of their services. MyRSK can not be held liable for any dataloss.

Client's should perform backups of their important data and content and store it locally on their computer as a precaution measure.

Acceptable Usage & Suspensions

The following is not permitted on the MyRSK Network (including, but not limited to):

Spam / Email Marketing
Port Scanning
Torrents (copyrighted material)
Pornography of any kind
IRC bots/servers
Public proxies/VPNs
Nulled Scripts
Intensive Game Servers
Virtual Coing Mining
Video Converting/Encoding
Resource Intensive Scripts
TOR Relay/Exits

Any clients found to be performing anything from the list above will get all of their services suspended, not just the offending one.

MyRSK has the right to charge a reactivation fee which could range from $10 up to $50 depending on the severity of the issue.

At the sole discretion of the MyRSK staff who is handling the situation, services could ultimately be suspended and/or terminated.


All clients are entitled to the same fair and professional support.

Managed VPS clients are entitled to our managed hybrid support if the client is using a supported Operating System and Control Panel. We currently manage only CentOS with either cPanel, DirectAdmin, Kloxo or Webmin. Management includes:

CentOS operating system support and troubleshooting
Installation of cPanel, DirectAdmin, Kloxo or Webmin
Optimization and hardening of the Operating System and Control Panel
Service Migrations (including accounts from/to same control panel)
Best-effort support for 3rd party scripts and installations on supported operating systems
cPanel/DirectAdmin/Kloxo/Webmin: Support, Install & troubleshooting the control panel in question, DNS, Mail, FTP, Web, and MySQL services

Unmanaged VPS clients are entitled to support within the scope of the hardware, and network the VPS is on, third-party scripts support is not offered.

The MyRSK staff team will reply to any incoming tickets with courtesy, respect, and honest replies.

Support is provided in a "First In First Out" approach.

The client can request escalation of the ticket to management if feeling unsatisfied.

It is requested that the client speaks to the MyRSK staff team with respect and in English only through any medium that support is given over.


MyRSK can not be held liable for any downtime (unless otherwise stated), node crashes, and/or the loss of data.

MyRSK can not be held liable for any profit that could have been generated by websites running on the MyRSK infrastructure, due to downtime.

Clients are obliged to this Terms of Service document.